FAQ

What shops are there in Fyrtl?

fyrtel.market brings together only local stores that offer the highest quality products. We connect stores, producers and manufacturers from various industries to create a local offer with the best products and services. Our stores focus on quality and individuality.

How does Fyrtel work?

On Fyrtl you can do comprehensive local shopping, which means that in one basket you can buy bread from your favorite bakery, vegetables and fruits from a local greengrocer, coffee from a local roastery or any other local product that is offered by shops associated on Fyrtl. The order placed is completed by us and delivered to your door.

How do we deliver orders from Fyrtl?

Our goal is to minimize air pollution generated by intensive road transport. That is why we deliver the vast majority of our orders using special cargo bikes. From the very beginning of fyrtel.market's operation, we strive to be zero-emission.

When will we deliver your order?

The delivery time of your order depends on the availability of the products you have selected and the opening days of the stores. When placing the order, the delivery date of the entire order will appear.

Where do we deliver?

POZNAŃ: We deliver throughout Poznań and all communes adjacent to Poznań, including Stęszew.

WROCŁAW: We deliver throughout Wrocław and its surroundings.

WARSAW: We deliver all over Warsaw.

How do I place an order on Fyrtl?

The most convenient way to place an order is to use our fyrtel.market application. You can also make purchases via fyrtel.market via our website. Browse stores by category or search for a specific product. Add products from many stores to your basket and pay securely online. when placing an order, the delivery date of the entire order will appear.

How do you combine orders from multiple stores on Fyrtl?

This is our local magic. We have developed a model that allows you to shop in many local stores in one basket. We complete and deliver the orders to you. Cool idea?

How is payment made on Fyrtl?

You can only pay for purchases on Fyrtl online. We use the Przelewy24 payment gateway. It is not possible to pay in cash.

What is the address of Fyrtl's pickup point?

Our collection point is currently only open to residents of Poznań and the surrounding area and is located in Wilda, Sikorskiego 6a Street (entrance from ul. Czarnieckiego). You will recognize it by a large signboard. The collection point is open from Monday to Saturday , from 8:00 to 23:00.

What are the opening days and times of Fyrtla shops?

The opening days and hours of shops with Fyrtel vary, and our deliveries depend on them. Orders made by Fyrtel from a given shop are only processed on days when the given shop is open.

I received an incomplete order - what should I do?

First of all, we apologize for the situation. If something is missing from your order, please let us know at info@fyrtel.market or the phone numbers below. We will try to resolve the issue as soon as possible!